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Hello, I am Shivang 👋🏻
I believe in the power of efficiency. My technical solutions are centered around precision and streamlined functionality.
Hire me
WHO AM I ? 🙋🏼♂️
I am an experienced Information Technology professional with a robust background in various aspects of IT, including system administration, network management, and software development. Over the years, I have honed my skills in designing, implementing, and maintaining complex IT infrastructures, ensuring seamless operations and optimal performance. My expertise spans across diverse technologies and platforms, allowing me to adapt and innovate in dynamic environments. With a proven track record of successful project management and problem-solving, I am committed to driving technological excellence and delivering strategic solutions that align with organizational goals.
Relevant Experience
2022 - PRESENT
Associate network engineer
Carfax Inc
Work with network and software component monitoring and maintenance, adhering to established guidelines and best practices. Proficient in configuring and maintaining BGP and OSPF environments, as well as AWS architecture, including S3 buckets and EC2 instances. Skilled in creating detailed network diagrams and documentation, monitoring network performance, and troubleshooting connectivity issues using tools such as Logic Monitor, Kentik, Forward Datadome and more such tools. Adept at implementing security measures to safeguard against cyber threats, scaling network infrastructure, and performing routine maintenance on devices from Cisco, Palo Alto, HP, Dell and Juniper. Strong background in generating performance, security, and compliance reports, with proficiency in Groovy Scripting, Python, and PowerShell.
Tools : Logic Monitor, Kentik, FWD, F5, AWS, Akamai, Apcon Packet Capturers, Viavi TAPs, River Bed, Solar Winds, Github, NodePing.
Resources: Palo Alto, Cisco, HP, Cisco- ISE.
Programming Languages : Groovy Scripting, Python & Powershell
2024 - PRESENT
Tutor & Mentor
Canada Learning Code
Assisted newcomers and learners in understanding Information Technology by conducting various programs, including Front-End Development coaching (HTML, CSS, JavaScript), Database Development Program (SQL), and AI Fundamentals. The primary objective was to facilitate entry into the IT field and enable individuals to pursue their passion through comprehensive and practical training.
11/2021 - 10/2022
Technical Operation Analyst / Jr DevOps Support
The Savannah Foundation
Maintained and monitored databases, Docker containers, Linux servers, and websites. Proficient in resolving issues and managing projects using ticketing systems like JIRA and Service Center (InvGate). Skilled in utilizing monitoring tools such as Grafana, Prometheus, and Zabbix. Demonstrated expertise in automation projects, including onboarding, offboarding, and employee task automation using Power Automate, Bash scripting, and Python. Adept at handling JIRA projects and scrums, coordinating with managers and team members in daily scrum meetings, and achieving a 98% target in monthly scrums. Experienced in networking, infrastructure, and system management projects, both on-premises and in the cloud, with a focus on Azure Cloud migration and MFA implementation. Proficient in preparing and maintaining SOPs, MOPs, and process documentation on Confluence.
Tools: Active Directory, Intune, Azure, Microsoft 365 ( Admin ), JIRA, Service-Now, Confluence, Graphana, Veeam, VM ware, ProxMox, Power Automate, Power BI. Resources: Palo Alto, Juniper & Cisco.
Programming Languages: Powershell scripting.
05/2022 - 05/2023
TECH TUTOR
London Public Library
Assisted individuals in setting up printing queues via PaperCut MF and provided comprehensive technical support for hardware configuration and system permissions. Monitored systems in operation, swiftly troubleshooting errors to ensure smooth functionality. Educated users on technology requirements and provided guidance to teens on new tools and software, enhancing their technical proficiency.
09/2020- 10/2022
SYSTEMS SPECIALIST
Start.ca
Provided comprehensive technical assistance in the delivery, configuration, setup, maintenance, and troubleshooting of personal and business networking devices. Conducted root cause analysis to identify and resolve issues for customers and the organization. Configured various networking devices, including routers, modems, and VoIP ATAs, and performed troubleshooting protocols for these devices and email services. Collaborated with team members and arranged meetings using the Microsoft 365 ecosystem (Outlook, Teams, Excel). Supported a wide range of IT categories, including laptops, desktops, email, printers, copiers, and user software. Assisted with networking, infrastructure, and system management projects. Managed PC installations/imaging, system/application installations, patch management, Windows problem resolution, and log analysis. Deployed end-user devices such as hard/soft phones, workstations, laptops, tablets, and cell phones.
Education, Certification, & Others Works
Bachelor of Science in computer science
Mumbai University, 2019
Post Graduate diploma in business and information systems architecture
Fanshawe College
2021
Skills & Proficiencies
Monitoring Tools
Logic Monitor, Kentik, Grafana, Forward Networks, Prometheus, Viavi Packet Capturers, Live Wire Packet Capturers, Node Ping, Kuma Uptime and Many more.
Network Switches, Routers and Servers
HP Moonshots, Cisco (IOS, IOS-XE, NXOS), CISCO - ISE, Palo Alto Firewalls, Global Protect VPN, Juniper,
Ticketing Systems
Jira Service Managment, JIRA, Service NOW, INVGATE.
Doucmentation Tools
Confluence, Notion, SharePoint.
Microsoft Tools
Power BI, Power Automate, SharePoint, Teams, Intune, Azure, Active Directory, Microsoft Server OS & Microsoft Windows.
Programming/ Scripting Language
Python, PowerShell Scripting, Ansible, Groovy Scripts, NQE, SQL,
Other Essential Tools
F5, VMWare, ProxMox, AWS, DataDome.
CERTIFICATIONS
AWS -
Certified Cloud Practitioner
Google -
IT Professional Certificate
Logic Monitor Associate
Certified Scrum Master
Logic Monitor Professional
Cybsersceurity & Cyber Attacks
What do my co-workers have to say about me 💭
"I've enjoyed my time working with Shivang. His positive attitude and eagerness to
contribute have stood out to me on many occasions. He is always willing to put in the time
and effort to solve whatever problem is thrown his way. I would definitely welcome working
with Shivang again in the future."
Network Infrastructure Manager at Start.ca
Shivang is an absolute joy to work with. He never backs down from a challenge and is always wanting to expand his knowledge. He is a team player and has excellent time management and planning.
Shivang has made numerous improvements to our teams automation by writing PowerShell scripts, Power Automate flows and alerts for Azure.
Technical operations - start.ca
